Introduction

These Terms & Conditions govern your use of the DitsyJaffa website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

Please read them carefully before making a purchase.

About Us

DitsyJaffa is a UK-based small business creating hand-poured candles and wax melts inspired by the beauty of Northumberland.

If you have any questions, please contact us using the details provided on our Contact page.

Customer Accounts

If you choose to create an account with DitsyJaffa, you are responsible for maintaining the confidentiality of your login details and for all activity carried out under your account.

Please notify us as soon as possible if you believe your account has been accessed without your permission.

Placing an Order

When you place an order, you will receive an email acknowledging that we have received it.

Acceptance of your order takes place when your order is dispatched. Until then, we reserve the right to refuse or cancel an order, for example if:

• A product is unavailable.
• There has been an error in pricing or product information.
• We are unable to process payment.
• We reasonably suspect fraudulent activity.

If we cancel your order after payment has been taken, you will receive a full refund.

Prices & Payment

All prices are shown in Pounds Sterling (£).

Delivery charges are calculated separately and will be displayed during checkout before you complete your purchase.

Payment must be received in full before your order is dispatched.

Pricing Errors

We make every effort to ensure that product descriptions and prices are accurate. However, if we discover an error in the price or information of a product you have ordered, we reserve the right to cancel the order before dispatch.

If payment has already been taken, we will notify you and issue a full refund.

Product Information

We take great care to ensure that product descriptions, photographs and pricing are as accurate as possible.

Due to differences in screen settings and the handmade nature of our products, colours may vary slightly from those shown on your device.

Handmade Products

Each DitsyJaffa candle and wax melt is hand-poured in small batches.

As a result, minor variations in colour, finish or appearance may occur. These natural variations are part of the handmade process and are not considered faults.

Product Safety

Our candles and wax melts should always be used in accordance with the care and safety instructions provided with the product and on our website.

DitsyJaffa cannot be held responsible for damage or injury resulting from misuse, failure to follow safety instructions, or use of our products other than as intended.

Availability

All products are subject to availability.

If an item becomes unavailable after your order has been placed, we will contact you as soon as possible to discuss your options, including a full refund where appropriate.

Delivery

Information about processing times, delivery options and shipping charges can be found in our Shipping Policy.

Estimated delivery times are provided as a guide and cannot be guaranteed.

Returns & Refunds

Please refer to our Returns & Refunds Policy for full details of your cancellation rights, returns process and refund eligibility.

Nothing in these Terms & Conditions affects your statutory consumer rights.

Product Reviews

Customers are welcome to leave honest reviews of products they have purchased.

We reserve the right to remove reviews that are unlawful, abusive, misleading, defamatory, offensive, or otherwise inappropriate.

Intellectual Property

All content on this website, including text, photographs, logos, branding, product names, designs and graphics, belongs to DitsyJaffa unless otherwise stated.

No content may be copied, reproduced, distributed or used without our prior written permission.

Limitation of Liability

Nothing in these Terms & Conditions excludes or limits our liability where it would be unlawful to do so.

To the fullest extent permitted by law, our liability is limited to the purchase price of the products you have ordered.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, severe weather, industrial action or other unforeseen events.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be published on this page and will apply from the date they are posted.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer living in Scotland, you will also benefit from any mandatory protections provided by the laws of Scotland.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer law provides otherwise.

Contact Us

If you have any questions about these Terms & Conditions, please contact us using the details provided on our Contact page.