Introduction

At DitsyJaffa, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order, contact us, or sign up to receive updates from us.

Information We Collect

We may collect the following information:

Information you provide to us

Your name
Your billing and delivery address
Your email address
Your telephone number (where provided)
Your order details
Any information you provide when contacting us

Information collected automatically
When you visit our website, we may collect certain technical information, such as:

Your IP address
Browser type and device information
How you use our website

This information helps us improve our website and understand how visitors use our services.

How We Use Your Information

We use your information to:

Process and fulfil your orders
Arrange delivery of your purchases
Communicate with you about your orders
Respond to enquiries
Manage your customer account (if you choose to create one)
Send marketing emails where you have given permission
Improve our website, products and customer experience
Prevent fraud and maintain website security

Marketing Communications

If you choose to sign up for DitsyJaffa updates, we may use your email address to send you news, product updates, offers and other information we think you may enjoy.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.

We will never sell or share your personal information for marketing purposes.

Payments

Payments made through our website are processed securely by third-party payment providers.

We do not store or have access to your full payment card details.

Your payment information is handled by the relevant payment provider in accordance with their own privacy policies.

Delivery

To fulfil your order, we may share relevant information with delivery providers, such as your name and delivery address.

We only share the information needed to complete your order.

Customer Accounts

If you create an account with DitsyJaffa, we store the information needed to manage your account and provide access to your order history.

You are responsible for keeping your account login details secure.

Reviews

If you leave a product review, the information you choose to provide may be displayed publicly on our website.

Please avoid including personal information that you do not wish to share publicly.

Website Analytics and Cookies

We may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and help us improve our services.

This may include analytics tools such as Google Analytics.

You can control cookie settings through your browser and, where required, through our website cookie preferences.

How We Protect Your Information

We take reasonable steps to protect your personal information and keep it secure.

However, no method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security.

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes it was collected, including meeting legal, accounting and reporting requirements.

Your Rights

Under UK data protection law, you have rights regarding your personal information, including the right to:

Request access to the information we hold about you
Ask us to correct inaccurate information
Request deletion of your information where appropriate
Withdraw consent for marketing communications
Object to certain uses of your information

To exercise these rights, please contact us using the details provided on our Contact page.

Third-Party Services

We use trusted third-party services to help operate our website, process payments, deliver orders and provide website functionality.

These providers may process your information only as necessary to provide their services and are responsible for handling information in accordance with their own privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us using the details provided on our Contact page.