Returns & Refunds Policy

We want you to love your DitsyJaffa candle and wax melts. If there is a problem with your order, please get in touch and we’ll do our best to help.

Returns

You have the right to cancel your order and request a return within 14 days of receiving your order, in accordance with UK consumer rights.

To be eligible for a return, items must:

• Be unused and in their original condition
• Be returned in their original packaging where possible
• Include proof of purchase

Due to the nature of our products, we cannot accept returns on candles that have been burned or used, or wax melts that have been removed from or opened from their original sealed packaging, unless they are faulty.

If you would like to return an item, please contact us before sending anything back so we can provide the correct return instructions.

Return Postage

Unless an item is faulty, damaged, or we have sent you the wrong item, customers are responsible for the cost of returning unwanted items.

We recommend using a tracked delivery service when returning items, as we cannot be responsible for items lost or damaged while being returned to us.

Faulty or Damaged Items

We take great care when making and packing your candles and wax melts, but if your order arrives damaged or you believe there is an issue with any product you have received, please contact us as soon as possible.

Please include:

• Your order number
• A description of the issue
• Photographs of the item and packaging where relevant

We may request photographs or additional information to help us assess any reported damage or faults. We reserve the right to investigate reported issues before offering a replacement, refund, or another appropriate resolution.

If we confirm that an item is faulty, damaged, or that we have sent you the wrong item, we will work with you to resolve the issue in accordance with your consumer rights.

Refunds

Once your return has been received and inspected, we will confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow time for your bank or payment provider to process the refund.

If you cancel your order within your legal cancellation period and return eligible items in their original, unused condition, you will receive a refund for the item(s) and the standard delivery charge paid at checkout.

Any return postage costs are the responsibility of the customer unless the item is faulty, damaged, or we have sent you the wrong item.

Gifts

If an item was purchased as a gift, any return or refund request must be made by the original purchaser and will be processed using the original order details.

Refunds will be issued to the original payment method used at checkout. If a gift recipient has a concern about a product they have received, please contact us and we will do our best to help.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, please return your original item (where eligible) and place a new order.

Contact Us

If you have any questions about returns or refunds, please contact us using the details provided on our Contact page.