Shipping Policy

At Ditsy Jaffa, every order is carefully packed by hand to ensure it arrives safely and ready to enjoy.

Processing Your Order

Orders are typically prepared and dispatched within 2–3 working days.

During busy periods, new product launches or seasonal events, processing times may be slightly longer. If there are any unexpected delays, we’ll keep you updated.

Please note that working days are Monday to Friday and exclude UK public holidays.

Delivery Options

Delivery options, estimated delivery times and shipping costs will be displayed at checkout.

Where available, you can choose from:

• Standard Delivery
• Express Delivery

Delivery Areas

We currently ship within Great Britain (England, Scotland and Wales).

Unfortunately, we are unable to deliver to Northern Ireland or international destinations at this time.

Some remote areas, including the Scottish Highlands and Islands, may require additional delivery time due to courier schedules. Any applicable delivery charges will be calculated at checkout.

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight and destination of your order.

From time to time, we may offer free delivery promotions. Any qualifying order values or promotional terms will be clearly shown on our website.

Order Tracking

Where tracking is available, you’ll receive a confirmation email with your tracking details once your order has been dispatched.

Delivery Delays

While we aim to meet all estimated delivery times, occasional delays may occur due to factors outside our control, including courier disruptions or adverse weather.

We appreciate your patience and will always do our best to help if your order is delayed.

Incorrect Addresses

Please ensure your delivery address is correct before completing your order.

DitsyJaffa cannot be responsible for delays or additional charges resulting from incorrect or incomplete address details provided at checkout.

Lost or Damaged Parcels

If your order arrives damaged or appears to have been lost in transit, please contact us as soon as possible so we can investigate with the courier and work towards a resolution.

If your parcel arrives damaged, please retain the packaging where possible and include photographs when contacting us, as these may be required to support a claim.

Contact Us

If you have any questions about your delivery, we’d be happy to help. Please contact us using the details provided on our Contact page.